All sales are final. We do not accept returns or exchanges. Please read this page before ordering — it is short, and every limitation in it is stated here in full.
Why there are no returns
The Crypt Crawler is a single-product seasonal store. We hold no stock after October, we cannot absorb return freight on a boxed animatronic prop, and we cannot resell a prop that comes back. Rather than bury that in fine print or advertise a return window we could not honour, we say it plainly: once your order ships, it is yours.
Damaged or dead on arrival is not a return — and it is covered
If your prop turns up broken, or it does not work when you switch it on, email hello@thecryptcrawler.com with your order number and a photo within 48 hours of delivery. We will ship you a replacement or refund you in full — your choice — and we will not ask you to send anything back.
Cancellations
You may cancel your order at any time before it ships, for a full refund including any shipping paid, by emailing hello@thecryptcrawler.com with your order number. Because we ship within 30 days rather than same-day, there is a real window in which to change your mind. We will confirm the cancellation by email and the refund is issued to your original payment method.
Lost or missing shipments
If tracking shows no movement for 7 days, email us. We will send a replacement or refund you.
How refunds are issued
Refunds go back to the original payment method. Your bank or card issuer typically posts them within 5–10 business days of us issuing them.
Warranty
We do not offer a written warranty on this product. The 48-hour damaged-or-dead-on-arrival cover described above is what we stand behind. Nothing on this page limits or disclaims any warranty implied by law, and your rights under applicable consumer protection law are unaffected.
Questions
hello@thecryptcrawler.com — one person reads this inbox and answers within one business day, usually much less.