**30 days, and we pay the return shipping.**
If the prop isn't what you wanted, email hello@thecryptcrawler.com within 30 days of delivery with your order number. We'll send you a prepaid return label. Once the return is scanned by the carrier, we refund the **full purchase price**, including the shipping that was included in the price, to your original payment method. Refunds normally appear within 5–10 business days depending on your bank.
**You don't always have to send it back.** For a damaged, defective, or dead-on-arrival unit, send us a photo instead. We'll ship a replacement or refund you without asking you to return anything.
**Condition.** For a change-of-mind return, the prop should be in working condition with all parts. It doesn't need to be in the original packaging — it arrives in a poly bag inside a shipping carton, and we don't expect you to keep either. Batteries are not included and are not part of the refund.
**Cancellations.** You can cancel any time before your order ships, for a full refund, by emailing hello@thecryptcrawler.com. Pre-orders can be cancelled at any point before shipment.
**Warranty.** The motor, sound sensor, and lights are covered for **90 days** from delivery. If the mechanism fails in normal use, email us and we'll replace it. The warranty doesn't cover water damage — this prop is for indoor or covered outdoor use only.
**Seasonal note.** Our returns window doesn't shrink after Halloween. A prop delivered in October can be returned through 30 days from its delivery date, whatever the calendar says.
**Questions:** hello@thecryptcrawler.com
The Crypt Crawler [MAILING ADDRESS]